I guess this is something not that big, every big brand is partly made up of big and small shams.
I noticed a small hike in my Airtel broadband and fixed line bill. It was not that deadly but still a hike. The charge was named as DSL charge Airtel PC Secure (What the hell is that anyway).
Called 121 customer care, call charge now at 50 paisa per three min, the cce told me that they did not have the bill bla bla bla and I need to call area specific broadband helpline 01204444121. Called there are found out that I need to call 198 from my fixed airtel line for complaints. Humbug!
Called 198 from my airtel landline. The customer care exec didnt have the slightest clue as to what is Airtel PC Secure. Tried to divert my attention by explaining the entire bill. After some confusing talks, sticking to my point and being put on hold more than five times I was able to get that stupid fee waived off in the bill to come.
I just wonder, thousands of people may have overlooked this small hike in their bills and paid them innocently. Approx Hundred each from thousands of people …. this explains why Airtel is one rich corporate house.
My request please do not subscribe to ebills, cause you tend to ignore that most of the times. If you get paper bills you may take a look sometime or the other. Lastly, check your bill.